Customer Service: File Transfers and Downloads

In This Section

Introduction: Prepare Problem-Free Electronic Files for Printing

Fonts and Page Layout Issues

Scans and Graphic File Formats

Color, Trapping and Bleeding

Checklist for Submitting Digital Files

File Transfers and Downloads

Price Quote Request Forms

File Transfer/FTP Information

If you have already been given a username and password to access the ProGraphics FTP site, click on the button above to login.

If you do not already have access to the ProGraphics FTP site, please call us first at (626) 287-0417 and ask for the Prepress Department so that we can provide you with a username and password.

When sending us a file please be sure to notify us via e-mail or a phone call. In an effort to reduce data transfer time, all files should be compressed as a self extracting archive (.sea or .zip). File names should consist of letters and/or numbers only. DO NOT use any spaces or special characters such as commas, hyphens, ampersands, etc. Keep the file name as short as possible.

You may also send files via E-mail, provided the file is of a manageable size (less than 4MB). Using e-mail, attach the file as a compressed self-extracting archive. Please note, e-mail is unsecure unless files are encrypted before sending. See the E-mail Directory for our e-mail addresses.

For customers requiring maximum confidentiality and security, a private Web site can be set up to exchange files. The site would use Secure Socket Layers (SSL) to provide secure and encrypted communication. This is the same technology used for e-Commerce on the internet and provides the maximum security. Please call (626) 287-0417 and ask for Jaime Colacio to set up a private SSL Web site.

If you have any comments or suggestions please E-mail us at: Postmaster@prographicsllc.com